The below article appears in this Quarter’s Best Western Supply Advisor Newsletter.
Bathtub refinishing; too important to leave to amateurs
Your guestroom bathtub is one of a few items in the guestroom that is used at least once per day; along with probably, the bed! A slippery and/or dirty bathtub will produce negative guest satisfaction scores, almost instantly. A search of “tub” on Trip Advisor produces over 1,000,000 reviews; most negative.
Bathtub refinishing has come a long way over the past 15 years, but it still remains a risky activity for employees and guests alike. Make certain you give the proper consideration to this project and select a professional, reputable company that understands the guest service demands of working in an occupied hotel, and are true hospitality professionals, just as you are, by addressing these topics with potential companies.
Does the selected company follow the proper protocols to ensure their employees, your employees, and your guests’ safety? Does the selected company require employees wear the proper PPE (Personal Protective Equipment)? Is the selected company prepared to provide proper ventilation equipment to ensure employee and guest safety?
Does your selected company offer one option to refinish your bathtubs; in essence, one size fits all? Hopefully, no; the selected company should have multiple solutions that will correctly address the specific safety and/or appearance issue with your property’s bathtubs; perhaps the issue can be resolved without painting the bathtub!
Over are the days of using methylene chloride (KS3) as the typical method for stripping existing coatings off of bathtubs. This chemical is very dangerous for humans and should no longer be used in 99% of cases. The smell cannot be detected until levels are above OSHA permissible exposure limits. There are alternative, environmentally friendly, chemicals and methods for removing existing coatings. Does your selected company use low VOC products that are compliant with national, state, and local regulations? Are materials disposed of correctly, according to government regulations?
Refinishing bathtubs, when done correctly, requires a 24-48 dry time; meaning the guestroom is out of service. Occupancy can change at a moment’s notice. Does your selected company provide the flexibility needed with your busy hotel? Can the team onsite accurately, and quickly, communicate which rooms have been completed, when they will be available for booking, and which rooms remain to complete? Confirm your selected company will work with you to ensure a schedule that works for your property and limits down time for each guestroom.
Does the company work nationwide and provide the same type of results in New York City, Orlando, Dallas, and San Francisco? Your brand has standards that your property must meet; don’t leave bathtub refinishing to a local individual that may not specialize in the hospitality industry. Ensure your bathtubs look the same in every guestroom.
There are certainly additional essential questions to ask potential companies like:
By thoroughly addressing these five topics, you can get back to attending to your guests and exceeding their expectations rather than worrying about slippery, dirty bathtubs, and negative guest satisfaction scores!
Safe Step, Inc. is the leading provider of commercial bath refinishing services and caulk, tile, and grout restoration services for hospitality clients nationwide.
Safe Step is proud to be a member of the Women’s Business Enterprise National Council (WBENC). A WBENC Certification validates that the business is 51% owned, controlled, and managed by a woman.