FAQ's
How long does the Safe Step Treatment Process last?
Can we buy the product and process and install ourselves?
We cannot take rooms out of service. How will this affect our installation?
How bad does your product smell?
Can we use our cleaners and chemicals on our tubs after the Safe Step Process?
We really want to do this project now but our capital funds won’t be approved till next quarter is there a way around this?
I have another property in mind within my network that would like this process, is there any way we can do both and get a discount?
What if my bathtubs have chips in them?
Will your process discolor my bathtubs?
How many units can you get done a day?
How long will my rooms be out of service after your Safe Step Process?
Our hotel is busy all the time. Do I need to wait till our slow season to tackle a project like this?
Answers
How long does the Safe Step Treatment Process last?
We provided a (2) year warranty, but with proper aftercare, the process will last the lifespan of your tub. (We set up each property with the proper tools and training at no additional cost!)
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Can we buy the product and process and install ourselves?
No you cannot. We provide each Project Manager and Technician with professional training to ensure you get the best possible results.
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We cannot take rooms out of service. How will this affect our installation?
Not at all. We work closely with your front desk and rooms division to develop a plan to complete the day’s expectation and put rooms back in service to accommodate early check- ins and room needs.
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How bad does your product smell?
Not at all! Our process leaves the room smelling fresh and clean.
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Can we use our cleaners and chemicals on our tubs after the Safe Step Process?
Yes. We encourage you to continue using the same processes your staff is trained on. The only thing we ask is that you take an extra step once a week to “deep clean” your bathtubs with our Aftercare Program. Done properly the bathtubs will continue to shine and be anti-slip for years to come.
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We really want to do this project now but our capital funds won’t be approved till next quarter is there a way around this?
Absolutely! We have many different options to fit this project into any budget. We can spread payments over an established time period to work into your operations budget. In some cases we can delay invoicing till the start of next quarter to accommodate release of capital funds. We do not want to prolong the safety and/or appearance issues in your bathtubs exposing you to another inspection and/or a slip-and-fall incident. It is best to provide your guests with the best as soon as possible.
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I have another property in mind within my network that would like this process, is there any way we can do both and get a discount?
Yes. Depending on the situation we would be able to tie in the other property at a discount for both hotels.
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What if my bathtubs have chips in them?
We will take care of them for you. Up to 40% of the contracted tubs are fixed at no additional cost! We match our chip repair to the color of your tub to provide the best possible look for your bathtubs.
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Will your process discolor my bathtubs?
No. The Safe Step Process is paint free and does not change the color of your bathtubs. We work with the existing surface to increase the appearance and safety.
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How many units can you get done a day?
We staff our projects accordingly to the needs of your hotel. We can adjust from 25-150+ units a day depending on the project.
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How long will my rooms be out of service after your Safe Step Process?
They won’t be. You can use the rooms immediately afterwards. ZERO DOWNTIME and NO LOST REVENUE!
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Our hotel is busy all the time. Do I need to wait till our slow season to tackle a project like this?
No. That is one of the main reason so many hotels have chosen Safe Step. We have the ability to move effectively throughout the property with an established plan to work around your occupancy without disrupting a single guests' stay. In 100% occupied environments we work alongside the housekeepers and leave each room ready to be used immediately afterwards. NO downtime.
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